Frequently Asked Questions
Everything you need to know about shopping with Hyphen.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. Since our fits range from oversized to tailored, we recommend checking the garment dimensions against your own measurements for the perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain items like swimwear and earrings are final sale.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your pieces sooner.
Do you ship internationally?
Yes, Hyphen ships to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your location and local customs regulations.
How should I care for my Hyphen garments?
To ensure the longevity of our fabrics, we recommend following the specific care instructions on the inner label. Generally, we suggest washing on a cold cycle and laying flat to dry to prevent shrinkage and maintain shape.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.